Refund Policy

Customer Contract

The customer contract starts with receipt of payment to SSW for our services. The terms of the contract include sufficient email communication between SSW & the customer to gather information for a simple website.

Not Included

It is important to note that we are not responsible for the design of your website. However we will support you to find information and services to help you create a great looking website.

Other Accounts

We are not responsible for setting up google or social media accounts for you. If you don’t have these accounts, then your website wont connect to them. A website can still function without google integration and people can still share your pages on their social media accounts.

Email Support

This support will guide the customer through basic website setup. In most cases, the customer will have to take steps within their own, hosting, google and social accounts for integration to succeed.

Email support will continue for a duration of up to 2 weeks from the date the website goes live. This could also include telephone support on request and if email is not suitable.


SSW reserves the right not to undertake work if the content is objectional. This also applies if the customer is unwilling to comply with internet standards and security. If this concerns you, please use our contact form before making a purchase.


There could be delays to starting projects, but not without notifying the customer immediately. The customer can decide to cancel for a full refund if the delay is inconvenient.

Cancellation Policy

If the work is refused or the delay is unacceptable there is 100% refund. Customers can cancel at any point until the website is live. In this case a partial refund will be issued according to the work that has been done. A refund wont be issued after the customer’s website has gone live, unless there is a serious complaint. A website wont go live until it has been reviewed by the customer.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need help?

Use the Contact Form for questions related to refunds and returns.